Frequently Asked Questions

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full amount credit voucher.

You should expect to receive the voucher within ten days of returning your package, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive the return from shipper (7 business days) and the time it takes us to process your return for issuing voucher on your registered e-mail (3 business days). Vouchers can be used on your future online shopping with us, and have a validity of 3 months from the date of issuance.